REFUND POLICY

Incorrect Book/Not as Described/Damaged

You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.

For books returned as ‘Not as described,’ return shipping amounts are refunded at the bookseller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded. 

Book Did Not Arrive

You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your account.

In cases where the book is returned to the author for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.

Buyer Does Not Want Item

The majority of our booksellers are happy to accept returns if you’ve changed your mind about a book. We recommend contacting the bookseller directly before initiating these returns, as otherwise the return may be canceled.

For orders placed on heruthehappydragon.com is not required to accept a return and may choose to cancel your return request if it’s against their store policy. If the bookseller chooses to reject your return request, you will receive a cancellation notice by email within 2 days. The return is considered to be accepted if not canceled within 2 days. For these returns, if the book is returned in the same condition as you received it, you’ll be refunded the price of the book (not including original or return shipping charges).

For these returns, if the book is returned in the same condition as you received it in, you’ll be refunded the price of the book plus original shipping.